DirecTV captioning problems. In 2015, for more than a month, DirecTV in the San Francisco area had not resolved unusual captioning problems for numerous local TV channels such as the ones for ABC (KGO, 7), CBS (KPIX,5), and PBS (KQED,9). Here's an example of the captioning problems; there's also a second one showing the appearance of captions from an earlier part of the program.
The second video can be seen at this URL:
It turned out that DirecTV did not initially resolve on its own the captioning problems I had seen in 2015 and documented here even though I had told them about the problem. Only after I had filed a complaint with the FCC and *after* the FCC had contacted them did they finally resolve the problem.
I usually recommend trying to notify the responsible party first, and I still think that's a good idea. However, if the line staff can't resolve the problem quickly, it seems like it's important to notify the FCC so that they will get the network's attention to this problem at the highest levels.
It's also a good idea to "powercycle" your set-top box and/or your TV to make sure that equipment problems aren't contributing to the captioning problems. Powercycling involves disconnecting the device from all sources of power by turning it off and disconnecting the AC cable from the device for a few minutes.
Tags: DirecTV captioning problems, Captioning